Frequently Asked Questions

• What types of gifts do you offer for Ramadan and Eid?

  We offer a wide selection of Ramadan gifts tailored for customers in Saudi Arabia, including premium Quran collections, elegant Islamic wedding gifts, personalized gifts, and thoughtfully curated items. Each gift is designed to resonate with the spirit of Ramadan and create lasting memories.

• Can I personalize a gift for Ramadan?

  Yes! We provide personalized gift options so you can add a special touch to your Ramadan celebrations. Just select the personalization option available for the item you are interested in during the ordering process.

• What is the current turnaround time for orders?

  As our Ramadan & Eid gifts are custom handmade, the current turnaround time is 7-8 working days from the date of your order. Ready made gift sets or non-personalized items are typically shipped out within 48-72 hours.

• Do you accept returns or exchanges on personalized gifts?

  Unfortunately, we do not offer refunds or exchanges on personalized products, as all orders are handmade to meet specific customer needs. If you have any concerns regarding your order, please contact us within 7 days of delivery.

• What happens if my gift arrives damaged or defective?

  If your item arrives damaged or defective, please contact us within 7 days at support@hadiyahgifting.com with your order number. We will assist you in exchanging the item for the same one.

• How do you handle shipping for international orders?

  We offer worldwide delivery to 180+ countries, and international shipping usually takes about 10-12 working days. Please note that shipping costs are based on weight, and the buyer is responsible for any import tax, duty, or custom fees.

• Can I track my order?

  Yes! Once your order is shipped, you will receive updates via text message and WhatsApp, including tracking information to monitor your shipment's progress.

• What if I enter the wrong shipping address?

  To ensure proper delivery, please double-check your shipping address at checkout. We accept no responsibility for non-delivery due to incorrect address information provided.