Thank you for shopping with Hadiyah. Most of our gifts are handmade to each customer's specific requirements, so items cannot be returned. However, if anything arrives damaged, defective or incorrect, we will always put it right. Please read the details below.

1. Damaged, defective or incorrect items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@hadiyahgifting.com with your order number and clear photographs of the item and its packaging. Once verified, we will offer you a replacement or a refund to your original mode of payment (the amount will reflect within 7–10 working days as per standard banking timelines).

2. Items we cannot refund or exchange

We are unable to offer refunds or exchanges on personalised, custom-made products, food items, health, beauty or grooming products, generic products, or downloadable/digital products — except where the item arrives damaged, defective or incorrect (see Section 1). Requests made more than 7 days after delivery cannot be accepted.

3. Order cancellations

Since we work on shorter dispatch timelines and items go into production shortly after ordering, cancellations can only be accepted within 8 hours of placing your order. After 8 hours, orders have entered production and cannot be cancelled.

4. Colours & product representation

We make every effort to show colours on screen as accurately as possible; however, we cannot guarantee an exact match, as representations are limited by screen and device settings. Please review listings carefully (including fonts and inside pages of books and Qurans) before ordering.

5. Incorrect address

We accept no responsibility for non-delivery where the full address, including postal/PIN code, was not provided correctly.

6. How refunds are processed

Once your returned item is received and inspected, we will email you to confirm approval or rejection. Approved refunds are issued to your original mode of payment and will reflect within 7–10 working days as per standard banking timelines.