Frequently Asked Questions

• What types of gifts are included in the Ramadan & Eid Gifts collection?

  Our Ramadan & Eid Gifts collection features a wide range of unique and thoughtful gifts, including exquisite decor items, personalized keepsakes, and presents that cater to all ages and tastes. Each item is thoughtfully selected to enhance the joy and spirit of the season.

• Can I personalize my Ramadan & Eid Gifts?

  Yes, we offer personalized gifts that add a meaningful touch to your presents. When you choose a personalized item, please ensure to provide the necessary details carefully, as all orders are handmade to your specifications.

• Do you offer returns or exchanges on Ramadan & Eid Gifts?

  Due to the personalized nature of our products, we regret to inform you that we do not offer refunds or exchanges on personalized items. For non-personalized gifts, you must return unused items in their original packaging within 7 days of delivery.

• How long does it take to process my order?

  As our Ramadan & Eid Gifts are custom handmade, the current turnaround time for orders is 7-8 working days from the date of order. Ready-made gift sets are usually shipped within 48-72 hours.

• What shipping options do you offer for Ramadan & Eid Gifts?

  We use multiple delivery partners to ensure timely shipment of your Ramadan & Eid Gifts orders. Shipping costs vary based on the weight and size of the items. We provide shipping options for over 180 countries, and international delivery typically takes 10-12 working days.

• What if my order doesn’t arrive or is damaged?

  If there are any issues with your order, such as non-delivery or damage, please contact us at support@hadiyahgifting.com within 7 days of delivery. Include your order number in your message so we can assist you promptly.

• Are there any customs fees associated with international orders?

  Yes, buyers are responsible for any import tax, duty, or customs fees associated with international orders. If such fees are not paid and items are returned to us, the costs will be deducted from the refund amount.

• How do I ensure the colors and designs match my expectations?

  We strive to provide accurate representations of our products, but please note that colors may vary due to screen settings and technology. We recommend checking product listings carefully for detailed images and descriptions.