Frequently Asked Questions

• How long does it take to deliver gifts to Australia?

  Delivery times may vary based on the specific location in Australia. However, our premium international delivery service ensures timely and reliable delivery, typically within 5-10 business days.

• What types of gifts can I send to Australia?

  We offer a diverse range of gifts suitable for every occasion be it birthdays, anniversaries, weddings, or more. Choose from personalized mementos, luxe hampers, and thoughtfully curated lists of bridal and wedding gifts.

• Is the payment process secure on your platform?

  Yes, we have secure payment gateways that protect your transactions, ensuring that your personal and financial information is safe and confidential.

• Can I customize my gift order?

  Absolutely! Our user-friendly platform offers customized gifting solutions that allow you to personalize your gift orders to fit the preferences and needs of your loved ones.

• What happens if the recipient is not home when the gift arrives?

  If the recipient is not available at the time of delivery, our delivery partner will leave a notification with instructions on how to arrange a redelivery or collection from a designated location.

• Do you offer gift wrapping services?

  Yes, we provide gift wrapping services to ensure your gift not only arrives on time but looks beautiful upon delivery, enhancing the experience for the recipient.

• What should I do if I need to change my order after it's been placed?

  If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed for shipment.

• Can I track my gift delivery to Australia?

  Yes, once your gift has been dispatched, you will receive a tracking number that allows you to follow the delivery process and ensure it reaches its destination safely.