Frequently Asked Questions

• What types of personalized gifts do you offer for Ramadan and Eid?

  Our collection includes a variety of personalized gifts such as beautifully bound editions for daily reflection, traditional Islamic gifts for celebrating love and new beginnings, and bespoke items with engraved names or heartfelt messages, all designed to elevate your Ramadan and Eid celebrations.

• Can I customize my order?

  Absolutely! Our personalized gifts allow you to add unique touches such as engraved names and messages, so you can create a truly special gift that reflects your love and intention for the occasion.

• What is the turnaround time for receiving my personalized gifts?

  As all our orders are handmade to meet specific needs, the current turnaround time for personalized gifts is about 7-8 working days from the date of your order. Ready-made gift sets typically ship out within 48-72 hours.

• Do you offer refunds or exchanges for personalized items?

  Unfortunately, we do not offer refunds or exchanges on personalized items due to their custom nature. We advise you to double-check your order details before finalizing your purchase.

• What should I do if there is a problem with my order?

  If you encounter any issues with your purchase, please contact us at support@hadiyahgifting.com within 7 days of delivery. Include your order number, and we will do our best to assist you.

• Do you ship internationally for Ramadan and Eid gifts?

  Yes, we offer worldwide delivery to over 180 countries. Please note that international shipping can take 10-12 working days, and recipients are responsible for any import taxes or custom fees.

• How can I track my order?

  You will receive updates about your order via text message and WhatsApp, keeping you informed throughout the shipping process. Make sure to provide accurate contact information for timely updates.

• Are the colors and fonts of the gifts as shown online?

  We strive to visually represent our products as accurately as possible. However, colors and fonts may vary slightly due to differences in screen and printer settings, so please check the item description thoroughly.