Frequently Asked Questions

• What types of products are included in the Ramadan New Arrivals collection?

  Our Ramadan New Arrivals collection features a diverse range of items, including newly launched Islamic gifts, premium decor, and meaningful presents. Each item is thoughtfully curated to enhance your celebrations during the blessed month of Ramadan and Eid.

• How long will it take for my order to be processed and shipped?

  As our items are custom handmade, the current turnaround time for processing your order is 7-8 working days. Once your order is shipped, you will receive updates via text message and WhatsApp.

• Do you offer refunds or exchanges on the Ramadan New Arrivals items?

  We regret to inform you that we do not offer refunds or exchanges on personalized products. If you encounter any issues with your order, please contact us within 7 days of delivery at support@hadiyahgifting.com.

• Are the colors of the products accurately represented on the website?

  While we make every effort to show the colors as accurately as possible, we cannot guarantee an exact match due to variations in technology, screen, and printer settings. Please keep this in mind when making your purchase.

• What should I do if my order arrives damaged or defective?

  If your order arrives damaged or defective, please contact us at support@hadiyahgifting.com within 7 days of delivery. Be sure to include your order number, and we will assist you with an exchange for the same item.

• Do you ship internationally, and what are the shipping costs?

  Yes, we offer worldwide delivery to over 180 countries. Shipping costs are calculated based on the weight and size of the items. International delivery can take up to 10-12 working days, and any import taxes or customs fees are the buyer's responsibility.

• Is a signature required upon delivery of my order?

  Yes, a signature may be required upon receipt of your order to ensure that it is delivered to you securely.

• How can I track my order once it's shipped?

  Once your order is shipped, you will receive updates via text message and WhatsApp, including tracking information so you can monitor the delivery progress.