Frequently Asked Questions

• What is Bakhoor and how is it used?

  Bakhoor is a traditional Arabic incense made from natural wood chips soaked in fragrant oils. To use it, simply ignite a small piece of Bakhoor on a charcoal disc or an electric burner, and enjoy the long-lasting aroma that fills your space, perfect for meditation, prayer, or creating a soothing atmosphere.

• What types of scents do you offer in your Bakhoor collection?

  We offer a sophisticated range of scents in our Bakhoor collection, including sweet and floral notes, as well as musk and oud-based fragrances. Each scent is designed to create a unique ambiance, allowing you to find the aroma that resonates with your spirit.

• How do I buy Bakhoor online from your store?

  Buying Bakhoor online from our store is simple! Browse through our luxurious inventory, select the fragrance you love, and add it to your cart. Follow the checkout process to complete your purchase with confidence, knowing you will receive a premium quality product.

• Is there a specific way to store Bakhoor?

  To preserve the quality of your Bakhoor, store it in a cool, dry place away from direct sunlight. Keeping it in an airtight container will help maintain its aromatic profile and freshness over time.

• Do you offer refunds or exchanges on Bakhoor products?

  Due to the handmade and personalized nature of our products, we do not offer refunds or exchanges on Bakhoor or any other items. If there are any issues with your purchase, please contact us within 7 days of delivery at support@hadiyahgifting.com.

• How long does shipping take for Bakhoor orders?

  The current turnaround time for Bakhoor orders is 7-8 working days from the date of order. For ready-made gift sets or non-personalized items, shipping usually takes 48-72 hours. International delivery may take up to 10-12 working days.

• Will my Bakhoor order reach me safely?

  We use multiple delivery partners to ensure timely and safe delivery of your Bakhoor order. However, we are not responsible for non-delivery due to incomplete addresses, so please ensure all address details, including postal code, are correct before placing your order.