Frequently Asked Questions

• What types of products are included in the Ramadan Gifts collection?

  Our Ramadan Gifts collection features thoughtfully curated items such as beautifully bound Quran sets, luxurious prayer rugs (Janamaz), handcrafted Tasbeeh beads, Islamic decor, and curated Ramadan hampers with dates, chocolates, and prayer essentials.

• Can I personalize the Ramadan gifts?

  Yes! We offer the option to personalize Ramadan gifts, including custom Quran covers and engraved Tasbeeh beads, allowing you to make your gift even more special.

• What is the turnaround time for custom Ramadan gifts?

  As all our orders are handmade to your specific needs, the current turnaround time for custom Ramadan gifts is 7-8 working days from the date of order.

• Do you offer refunds or exchanges for personalized Ramadan gifts?

  Unfortunately, we do not offer refunds or exchanges on personalized products. If there are any issues with your purchase, please contact us within 7 days of delivery at support@hadiyahgifting.com.

• What is the shipping policy for Ramadan Gifts?

  Shipping costs vary based on the weight and size of the item. We use multiple delivery partners to ensure timely shipment, and you'll receive updates via text message or WhatsApp. Please note that we do not take responsibility for non-delivery if the full address is not provided correctly.

• Are there any restrictions on returns for items in the Ramadan Gifts collection?

  Yes, for all items in the Ramadan Gifts collection, we accept no returns or exchanges on personalized products, food goods, health, clothing, beauty products, or downloadable products. All other items must be unused and in their original packaging to be eligible for a return.

• How can I contact customer support if I have an issue with my order?

  If you have any issues with your order, please contact us within 7 days of delivery at support@hadiyahgifting.com, including your order number, and we will be happy to assist you.

• How can I ensure that the colors of the products I order match what I see on your website?

  While we strive to accurately represent the colors of our Ramadan Gifts on our website, please note that color variations may occur due to different screen settings and printing technology. We recommend checking the product descriptions for any specific details.